第1講
說明每日人與人的關(guān)系是工作現(xiàn)場中主管職務(wù)上最重要的一部分。提示建立良好人際關(guān)系的基本要訣，建立4 階段法，以解決由于人際關(guān)系所產(chǎn)生的問題。
Explain the importance of interpersonal relationship establishment as a daily job of supervisor at work site.
Point out the basic principles of establishing a good relationship, set up a 4-step model to solve relational problems.
主管通過部屬取得成果。應(yīng)尊重部屬的個人差異。雖然良好的工作方法可預防許多問題的發(fā)生，但主管必須了解對已發(fā)生問題的處理方法。
Supervisors make achievements through their subordinates to respect every subordinate’s personal characteristic. though good methods can help prevent potential problems, supervisor should learn to deal with existing problems
 
第2講
熟練掌握第1階段-掌握事實，為使學員掌握第1階段，訓練指導員先提出一個問題強調(diào)第１階段，并由兩位學員提出各自帶來的問題，通過對此進行研討，使大家練習4階段法。
Acquiring the 1st phase -know the facts. To help trainee acquire the 1st phase, instructor will come up with a question and then 2 trainees propose theirs. The group practices the 4 phase method by discussing and exercising these problems and situations.
必須完全了解和掌握事實，了解當事人的想法與心情并與其它事實一并加以考慮。由于人的獨特性，故對每個人必須區(qū)別對待。
Must fully understand and grasp the facts and understand the ideas of the parties and the mood and be considered along with other facts. Due to the uniqueness of people, so everyone must be treated differently
 
第3講
熟練掌握第2階段-慎思決定，為使學員掌握第2階段訓練，指導員提出一個問題強調(diào)第2階段，并由兩位學員提出各自帶來的問題，通過對此進行研討，使大家練習4階段法。
Mastering phase 2 - deliberating decision, to make students master the phase 2 training, emphasize phase 2 instructor ask a question, and put forward their problems by two students, through this discussion, we practice 4 stages
必須以適當?shù)脑u價，相關(guān)的事實為基礎(chǔ)，慎重思考決定。
A careful thought and decision should base on proper evaluation and relevant facts..
 
第4講
使學員明了第3階段“采取措施”與第4階段“確認結(jié)果”的重要性。為使學員掌握第3、第4階段，訓練指導員提出一個問題強調(diào)第3，4個階段，并由兩位學員提出各自帶來的問題，通過對此進行研討，使大家練習4階段法。
Make clear the importance of the 3rd phase take action and the 4th phase confirm results.
To help trainee acquire the 3rd & 4th phases, instructor will come up with a question and then 2 trainees propose theirs. The group practices the 4 phase method by discussing and exercising these problems and situations.
主管必須明確了解自己的責任。并要注意實施措施的時機，并須確認其結(jié)果。須注意對本人，工作現(xiàn)場的人及生產(chǎn)有何種影響。
Supervisors should know clearly about their responsibility, the proper time to take action and must confirm results, while pay attentions to the influence to individual, relevant people and manufacturing.
 
第5講
為使大家練習4階段法。由兩位學員提出各自帶來的問題，使大家練習4階段法。復習和歸納基本要訣，4階段法及掌握想法和心情的方法。思考主管與部屬之外的其他人員之間的人際關(guān)系，即其它工作現(xiàn)場、其它管理部門及上級管理人員之間的關(guān)系。
The group practices the 4 phase method by discussing problems.
Review and conclude basic principles and skills in the 4 phase method.
Think about the relationship between supervisors and people in other department or superiors.培養(yǎng)應(yīng)用4階段法的習慣，將這些重要性通過大家提出的問題來揭示。除部屬以外的人際關(guān)系亦可應(yīng)用此4階段法。主管是通過與他人的合作取得成果。
Develop the habits of applying the 4 phase method.
Point out the importance by discussing problems proposed by trainee.
The 4 phase method could also be applied in the relationship between supervisors and people in other department or superiors.
Supervisors make achievements through others..