《基于員工心理與行為模式分析的勞動(dòng)合同解除技巧》課程詳情
點(diǎn)擊下載課大綱及報(bào)名表 勞動(dòng)爭(zhēng)議的五大階段
Five Stages of Labor Disputes
試探階段
Stage of Tentative Gestures
訴求明確期
Stage of Making Demands Clear
等待與觀望
Stage of Observing and Waiting
施壓與沖突
Stage of Pressures and Conflicts
妥協(xié)期
Stage of Compromises
HR的三個(gè)溝通方向——向上、平行與向下的溝通
HR’s Three Communication Direction-Upward, Parallel & Downward Communication
處理勞動(dòng)爭(zhēng)議的第一步：重視向上溝通
First step in dealing with labor disputes: importance of upward communication
細(xì)分領(lǐng)導(dǎo)要求
Break-down of the re-quirements of higher leadership
風(fēng)險(xiǎn)提示
Risk warning
成本預(yù)算
Cost budget
爭(zhēng)取授權(quán)
Seek authorization
確定立場(chǎng)
Determine your standpoint
明確目標(biāo)
Clarify your objectives
強(qiáng)調(diào)價(jià)值
Emphasize the value
處理勞動(dòng)爭(zhēng)議第二步：與業(yè)務(wù)部門的平行溝通
Second step in dealing with labor disputes: parallel communication with business departments
明確流程
Clarify the procedures
明確舉證責(zé)任
Determine the burden of proof
審核證據(jù)及指導(dǎo)取證方法
Verify the evidences and provide guidance in evidence-obtaining methods
在交流中發(fā)現(xiàn)施壓方法
Discover proper pressure exerting approaches in communication
引導(dǎo)業(yè)務(wù)部門一起面對(duì)員工或其家屬
Guide the business departments to confront employees and/or their relatives
試探階段的員工心理特點(diǎn)與行為模式分析以及HR處理策略
Analysis of Employees' Psychological Characteristics and Behavioral Patterns during the Stage of Tentative Gestures and HR’s Handling Tactics
員工心理特點(diǎn)
Employees’ Psychological Characteristics
確定方向
Determining the general direction
法律規(guī)定及公司慣例形成員工心理預(yù)期
Employees’ psychological expectations shaped by legal provisions and corporate practices
警惕性與自我保護(hù)意識(shí)上升，對(duì)公司的信任度下降，對(duì)抗意識(shí)形成
Vigilance and self-protection awareness rises while trust in the company declines, thus a confrontational consciousness is formed
員工行為模式
Employees’ Behavioral Patterns
隱性傳達(dá)訴求
Subtly convey the demands
訴求一般較高
The demands are usually quite high
嚴(yán)格遵守公司規(guī)章制度
Strict compliance with company rules and regulations
工作效果度極差
The work results are usually very poor
HR處理策略
HR’s Handling Tactics
對(duì)員工進(jìn)行個(gè)性化分析----年齡、性別、籍貫、家庭基本情況、工資收入、工作內(nèi)容等
A personalized analysis of the employees ---- age, sex, place of origin, basic family information, wage level, job desc-riptions, etc.
確定事件處理的目標(biāo)
Determine the ideal objectives in the dispute
尋找協(xié)商的切入點(diǎn)
Find a breakthrough point for a negotiation
訴求明確期的員工心理特點(diǎn)與行為模式分析以及HR處理策略
Analysis of Employees' Psychological Characteristics and Behavioral Patterns during the Stage of Making Demands Clear and HR’s Handling Tactics
員工心理特點(diǎn)
Employees’ Psychological Characteristics
員工對(duì)公司的期望愈加成形和固化
Employees’ expectations for the company are formed and consolidated
員工立場(chǎng)堅(jiān)定
Firm stance of the employees
員工情緒激昂飽滿
Energetic and heightened emotional status of the employees
員工行為模式
Employees’ Behavioral Patterns
溝通中的拒絕
Rejections in communication
提出很多輔助性理由
Present many supporting reasons
提出很多施壓措施
Present many pressure exerting measures
很少出現(xiàn)主動(dòng)刺激公司的行為
Rarely take the initiatives to provoke the company
出現(xiàn)第一波沖突
The first wave of conflicts occurs
HR處理策略
HR’s Handling Tactics
明確公司的立場(chǎng)及態(tài)度
Make clear the company's position and attitude
視情況拋出公司初步補(bǔ)償方案，設(shè)立錨定基準(zhǔn)點(diǎn)
Propose the company’s preliminary compensation plan as the case may be and set the reference point
平穩(wěn)處理第一波沖突
Smoothly handle the first wave of conflicts
為進(jìn)入第三階段做好鋪墊
Pave the way for e the third stage
等待與觀望期員工心理特點(diǎn)、行為模式與HR處理策略
Analysis of Employees' Psychological Characteristics and Behavioral Patterns during the Stage of Observing and Waiting and HR’s Handling Tactics
員工心理特點(diǎn)
Employees’ Psychological Characteristics
患得患失心理的形成
A psychological hesitation over the consideration of gains and losses is formed
不穩(wěn)定性增加
Instability is increased
情緒趨向激化
Emotions tend to be intensified
進(jìn)攻性增加
Offensiveness is increased
員工行為模式分析
Employees’ Behavioral Patterns
員工施壓方式成形
Pressure exerting tactics on the employees is formed
員工開始自我救濟(jì)，如找領(lǐng)導(dǎo)
Employees begin to look for help from such persons as a higher leadership member
員工極其堅(jiān)持訴求
An extremely obstinate stance on their demands
HR處理策略
HR’s Handling Tactics
設(shè)定轉(zhuǎn)移矛盾策略
Set a strategy of conflict transfer
尋求撫慰方式
Seek ways for emotional comfort
堅(jiān)守公司立場(chǎng)
Stick to corporate position
保持溝通渠道的唯一性
Maintain the exclusiveness of one single communication channel
施壓與沖突階段員工心理特點(diǎn)、行為模式與HR處理策略
Analysis of Employees' Psychological Characteristics and Behavioral Patterns during the Stage of Pressures and Conflicts and HR’s Handling Tactics
員工心理特點(diǎn)
Employees’ Psychological Characteristics
員工抗壓力前銳后脆
Employees’ response to pressure is intense in the beginning yet fragile in the end
員工心理調(diào)整期特點(diǎn)
Characteristics of employees' psychological adjustment period
員工的混亂心態(tài)
Confusion of mind of employee
員工行為模式
Employees’ Behavioral Patterns
員工行為趨于激化
Employees’ behaviors tend to be intensified
員工做出傷害性行為
Employees start to have nociceptive behaviors
員工開始大吵大鬧
Employees start to yell and scream
出現(xiàn)第二波沖突
A second wave of conflicts occurs
HR尋找與推進(jìn)施壓方式
HR Finds & Promotes Pressure Exerting Tactics
從工作屬性出發(fā)，尋找施壓方式
Look for ways to exert pressure from the particular nature of job position
從工作狀態(tài)尋找施壓方式
Look for ways to exert pressure from the particular job status
直接對(duì)抗式施壓
Direct adversarial pressure measures
HR處理策略
HR’s Handling Tactics
HR需要學(xué)會(huì)抗壓
HR needs to learn how to cope with pressure
注意控制員工心理調(diào)整期
Attention to control the employees’ psychological adjustment period
注意調(diào)動(dòng)業(yè)務(wù)部門的支持和部門領(lǐng)導(dǎo)的理解
Attention to mobilize the support of all business departments and understanding of all departmental executives
妥協(xié)期員工心理特點(diǎn)、行為模式與HR處理策略
Analysis of Employees' Psychological Characteristics and Behavioral Patterns during the Stage of Compromises and HR’s Handling Tactics
員工心理特點(diǎn)
Employees’ Psychological Characteristics
脆弱的妥協(xié)性
Vulnerable compromises
反復(fù)性
Repeatability
潛在的尖銳性
Potential antagonism
員工行為模式
Employees’ Behavioral Patterns
在意細(xì)節(jié)
Attention to details
爭(zhēng)取邊緣利益
Seek for fringe benefits
排斥節(jié)外生枝
Avoid further complications
HR處理策略
HR’s Handling Tactics
做好文本
Formulate written words
不要畫蛇添足
Do not overdo it
隨機(jī)應(yīng)變，控制員工反復(fù)性
Good ability to make immediate response to control regret behaviors of the employees
員工行為分析案例
Analysis Cases of Employee Behaviors
16年工作員工的解除
Discharge the contract of an employee with 16 years of working age
如何處理員工對(duì)管理措施變更的對(duì)抗
How to deal with confrontation of the employees against changes of management measures
拒絕視頻溝通如何處理，發(fā)生意外受傷的員工
How to deal with employee who suffers accident injury yet refuses any video communication
員工為什么忽然索要終止合同證明
Why the employee suddenly asks for written certification of termination of labor contract
企業(yè)搬遷時(shí)對(duì)員工行為模式的引導(dǎo)
Guidance on behavioral patterns of the employees during corporate relocation

《基于員工心理與行為模式分析的勞動(dòng)合同解除技巧》培訓(xùn)受眾
總經(jīng)理、人力資源總監(jiān)／經(jīng)理／主管／專員、法務(wù)顧問、人力資源業(yè)務(wù)伙伴及部門經(jīng)理/主管

《基于員工心理與行為模式分析的勞動(dòng)合同解除技巧》課程目的
§ 了解勞動(dòng)爭(zhēng)議的五大階段及特點(diǎn)Understand five major stages and features of labor disputes§ 掌握溝通技巧Master communication skills§ 掌握各階段中員工的心理特點(diǎn)與行為模式分析方法Grasp how to analyze the psychological characteristics and behavioral patterns of employees during all stages§ 學(xué)會(huì)制訂HR處理策略Learn how to formulate HR handling tactics§ 了解員工行為分析案例Learn about analysis cases of employee behaviors

《基于員工心理與行為模式分析的勞動(dòng)合同解除技巧》所屬分類
人力資源

《基于員工心理與行為模式分析的勞動(dòng)合同解除技巧》所屬專題
勞動(dòng)用工管理、《勞動(dòng)合同法》培訓(xùn)、新勞動(dòng)合同法培訓(xùn)、員工關(guān)系與企業(yè)管理培訓(xùn)、

《基于員工心理與行為模式分析的勞動(dòng)合同解除技巧》授課培訓(xùn)師簡介

《基于員工心理與行為模式分析的勞動(dòng)合同解除技巧》報(bào)名服務(wù)流程

-----------------------------------------------------------------------------------